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Terms and Conditions

Course Attendance

To receive a certificate of attendance, participants must attend at least 80% of the course duration.

Certification

Participants must attend all program days, fulfil all program requirements, and pass the required test to receive a certificate, including the awarding of applicable Continuing Professional Education Units/Hours.

Intellectual Property and Acceptable Use

All content on the GTI website is owned by GTI or other parties. You may:

  • View and print content for personal, non-commercial use.

You cannot reproduce or use any content for commercial purposes without permission from GTI.

 

Prohibited Use

You may not use the website to:

  • Harm or disrupt the site or other users’ experience.
  • Engage in illegal or abusive behavior.

 

Fees

Course fees cover instruction, training materials, evaluations, pre-post assessments venue and refreshments but do not include accommodation.

 

Payment, Cancellation, and Refund Policy

  • Full payment of the program fee must be made no later than eight (8) days prior to the program start date.
  • Cancellations received in writing at least 14 days before the program will receive a full refund, minus any credit card charges if the payment was made through our website.
  • A registered delegate may nominate a substitute at no extra cost, provided this is done in writing and received by GTI at least five days before the program start date.

Please Note: Fees, dates, and speakers are subject to change. GTI’s liability is limited to the reimbursement of paid program fees.

 

Non-Attendance

If you do not attend any part of the course after it starts, you will not be entitled to a refund.

 

 

Dissatisfaction /Supplementary Sessions

If a course does not meet your expectations, you can email us with your concerns. We will review them and may offer free supplementary in-person or online sessions with a specialized trainer.

 

Hotel Accommodation

Hotel costs are not included in the course fee. Limited rooms at reduced rates may be available. Please make reservations at least three weeks before the course starts, subject to availability.

 

Force Majeure

GTI reserves the right to postpone, change the venue, or substitute instructors due to circumstances beyond our control.